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Special Advisory

Cathedral Mountain Lodge

 


Cathedral Mountain Lodge Wellness Policies

Dear Guests,

As always, the health and safety of our guests and team are of the utmost importance to us. With guidance from the public health and government authorities, we have put new protocols and policies in place to ensure staff and guest safety. We invite you to review the procedures and changes Cathedral Mountain Lodge has implemented to ensure a safe re-opening on Friday, June 11, 2021. As Provincial Health Orders change, we too will make adjustments to ensure the ongoing safety for our guests and staff.

Although a few offerings will be different, we are delighted to provide our same world-class hospitality in our spectacular mountain lodge.

On behalf of our entire team, we look forward to welcoming you back to Cathedral Mountain Lodge for our 2021 season. If you have any questions or concerns, please contact us at info@cathedralmountain.com or 1-250-343-6442.

Warm Regards,

Michael Clark, 
General Manager
Cathedral Mountain Lodge

 

For Everyone’s Safety:

  • If you or anyone in your household is displaying symptoms of COVID-19, or have been asked to self-isolate, please do not travel or visit Cathedral Mountain Lodge. We have a flexible and accommodating cancellation policy in place for these cases.
  • Please note we are not permitting guests to visit the property for the specific purpose of self-isolating or quarantine. You are not permitted to visit Cathedral Mountain Lodge if you have travelled outside of Canada within the past 14 days of your proposed visit.
  • For everyone’s safety, we require guests over 6 years of age to wear a mask or face covering in all indoor public spaces across the property. Disposable masks are available at the front desk for those without one.
  • Team members will be mandated to wear masks, based on ongoing guideline updates from the Provincial Health Authority.
  • Hand sanitizer stations are located throughout the property and we encourage guests to use them frequently.
  • Physical distancing measures and maximum occupancy capacities will be in place in all public areas.
  • There will be increased frequency of cleaning and disinfection with special attention to high-touch points.

Guest Services:

We are pleased to implement new processes to ensure your comfort and safety. Guests can expect efficient check-ins, attentive guest service agents and contactless check-outs. Our team of passionate employees are available to assist with thoughtful care, area knowledge, and keen attention to detail.

  • Guests will receive an email prior to arrival providing additional information on the arrival process, hotel services and amenities, contactless check-out, and more. Guests are encouraged to use pre-arrival communications for their check-in process.
  • To accommodate increased cleaning procedures, we ask guests to respect our check-out time at 11:00am, so we have ample time to prepare each room safely for the next guests. Check-in time will remain at 4pm.
  • Guests are strongly encouraged to liaise with our Guest Services team via phone or dedicated guest service email.
  • Credit card information will be required at check-in to enable contactless check-out.

Housekeeping Services:

We always strive to provide our guests with the highest level of excellence in cleaning and continue to do so in accordance with recommendations from governing health bodies. In preparation for our opening in June 2021, we have supplemented our operations with a wide range of practices and resources to surpass sanitization requirements to ensure your comfort and safety during your stay with us.

  • Guest rooms are fully sanitized and deep cleaned between each stay.
  • Certain items have been removed from each guest room to minimize contamination risks.
  • Daily housekeeping service during your stay has been paused to ensure a contactless experience.
  • Your room will be fully stocked with a generous supply of clean towels, toilet paper, hand soap, and shampoo prior to arrival.
  • Upon request, housekeeping is available to remove any refuse and provide you with fresh sheets, towels or additional amenities during your stay. Simply contact our guest services team at the front desk.

Dining at Cathedral Mountain Lodge’s Riverside Dining Room:

We look forward to bringing you the fresh flavours of the Canadian Rockies in dishes showcasing local and certified organic ingredients. We have modified our dining atmosphere to adhere to all health regulations and will continue to provide our valued guests with the highest of standards in food preparation and service. We cannot wait to welcome you back, and we’re committed to making sure your dining experience is a safe and enjoyable one.

  • Tables in The Riverside Dining Room have been spaced to allow for proper distancing between each household.
  • In-restaurant dining will be offered for breakfast (7:00am to 10:00am) and dinner (5:00pm to 9:00pm). Reservations are mandatory for both breakfast and dinner.
  • In-room dining will be available for guests wishing to eat in the comfort of their private cabin within the restaurant’s regular hours.
  • Table sizes are limited to a maximum of 6 guests at this time, in accordance with local health guidelines. Guests are not permitted to visit other tables.
  • Menus are accessible by QR code with paper copies available upon request.
  • Masks or face coverings are required by guests in all indoor public spaces but are not required when seated at your dining table. 
  • Tables and chairs will go through rigorous sanitation protocols between seatings.
  • For guests requiring lunch, pre-assembled and individually packed lunch selections are available for pre-order the night before.
  • Our kitchen continues to maintain high standards in food preparation and strictly follows Canadian food safety and standards guidelines.

Team Health & Safety:

  • All team members complete a daily in-person assessment prior to each shift to ensure they are not exhibiting any COVID-19 symptoms. Any team member displaying symptoms is immediately sent home. 
  • Team members are required to wear personal protective equipment including face masks, gloves and/or face shields based on the risks associated with their particular role. All personal protective equipment has been provided to them.
  • Plexiglass has been installed in all locations where payment is processed, or one-on-one interactions require less than 2-meters of distance.
  • Team members are provided with hand sanitizer and have been trained in frequent and thorough hand hygiene. Team members have also been trained on proper cleaning procedures, related to their department.
  • Where possible, team member shift starting times and break times are staggered to allow for proper physical distancing in all team member spaces.
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